SOTERweb… FM Help Desk
Supercharge your customer support using the SOTERweb FM help desk facility. Save time, money, increase efficiency and improve safety through our state of the art AI-powered knowledge management with easy-of-set-up automation and workflows. Get set up for success with advanced support and services provided by the SOTERweb team.
SOTERweb FM help desk is the central point of contact for building users to raise issues about their working environment; its interactions are managed and processed through proven service management principles supported by our state of the art process-driven software
Functionality
- Suited to organisations with large property portfolio’s
- Self Service Portal
- Raise Maintenance Tickets (From Users or through Help Desk)
- Automated Workflow Management of Tickets
- Email Notification throughout the Ticket’s Life
- Approval Expenditure Process
Information
- Store Ticket Images
- Progress the Status of the Ticket
- Audit history
- Email Automation
Reporting
- Maintenance Issues by Building
- Dashboard Information Tiles
- Historical Information
- Statistical Management Information
.
Save Time & Money
.
Improve Efficiency
.
Reduce Health & Safety Risk
.
